Privacy Policy
Last updated: July 28, 2026
This Privacy Policy explains how PureFlat Co., Ltd., operating Hiroshima RV & Campervan Rental, collects, uses, stores, and protects personal information through this website and our RV / campervan rental services.
By using this website, making a reservation through this website, contacting us, or using our services, you agree to the handling of your personal information as described in this Privacy Policy.
Who We Are
This website is operated by PureFlat Co., Ltd.
Service name: Hiroshima RV & Campervan Rental
Company: PureFlat Co., Ltd.
Address: 4957-1 Nyuno, Kouchi-cho, Higashihiroshima, Hiroshima 739-2208, Japan
Phone: +81-82-437-1970
Information We Collect
We may collect personal information when you use this website, make a reservation, contact us, or use our rental services.
The information we collect may include:
Name
Email address
Phone number
Country or region of residence
Travel dates and rental dates
Pickup and return information
Driver information
Passport information, when required for rental confirmation
Driver’s license and driving document information, when required for rental confirmation
Number of passengers
Messages or inquiries sent through the contact form
Booking details submitted through our booking request form
Payment-related information processed by our payment provider
Website usage information, such as pages viewed, device information, browser information, and cookie data
Information Collected Through Our Payment Provider
Card payments are processed by Stripe, Inc. When you pay using the link we send you, Stripe collects and processes your card details directly.
We do not receive or store your full card number. We receive only confirmation of payment and limited transaction details, such as the amount, date and the last four digits of the card.
Stripe handles this information in accordance with its own privacy policy and terms.
Payment Information
Payments are processed by Stripe, Inc., our payment provider.
We do not intentionally store full credit card numbers or complete payment card information on this website. Payment information is processed by Stripe according to its own security and privacy standards.
How We Use Your Information
We use personal information for the following purposes:
To process and manage reservations
To confirm customer identity and booking details
To confirm driver eligibility and required driving documents
To provide RV and campervan rental services
To arrange pickup, return, airport support, and customer assistance
To respond to inquiries
To provide important information about your reservation or rental
To manage payment, cancellation, refund, and billing-related matters
To handle accidents, breakdowns, insurance matters, or emergency support
To improve our website, services, and customer experience
To prevent fraud, misuse, illegal activity, or violations of our Terms & Conditions
To comply with legal obligations and requests from public authorities where required
Legal Basis for Processing
We handle personal information when it is necessary for providing our services, managing reservations, communicating with customers, complying with legal obligations, protecting our rights, or based on your consent where required.
If you are located in a region where specific privacy laws apply, you may have additional rights under those laws.
Sharing Personal Information
We may share personal information with third parties only when necessary for operating our services or when required by law.
This may include:
Stripe, our payment provider
Insurance companies
Roadside assistance providers
Vehicle maintenance or repair providers
Airport pickup or transportation support providers, if applicable
Professional advisors, such as accountants or legal advisors
Government authorities, police, courts, or public agencies when required by law
We do not sell personal information to third parties.
International Data Transfers
Because our services are provided to international travelers, personal information may be processed or accessed in countries outside your country of residence.
When personal information is transferred or processed internationally, we take reasonable steps to protect the information in accordance with applicable privacy laws and service provider standards.
Cookies and Website Analytics
This website may use cookies and similar technologies to improve website functionality, understand website usage, and improve our services.
Cookies may be used for purposes such as:
Remembering user preferences
Improving website performance
Understanding which pages are visited
Measuring website traffic
Supporting security and spam prevention
Improving marketing and user experience
For more details, please see our Cookie Policy.
Contact Form
When you contact us through the contact form, we collect the information you provide, such as your name, email address, and message.
Information submitted through the contact form is used only to respond to your inquiry and provide related support.
Please do not send sensitive personal information through the contact form unless necessary.
Driver’s License, Passport, and Rental Documents
To confirm eligibility to rent and drive a vehicle in Japan, we may need to check your passport, driver’s license, International Driving Permit, Japanese translation of your driver’s license, or other required driving documents.
These documents are used only for rental confirmation, legal compliance, insurance, accident response, and service operation purposes.
Data Retention
We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.
The retention period may vary depending on the type of information, legal requirements, accounting requirements, insurance matters, dispute resolution, and service operation needs.
When personal information is no longer needed, we will delete it or anonymize it in an appropriate manner.
Data Security
We take reasonable security measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
Your Rights
Depending on applicable laws, you may have the right to request access to, correction of, deletion of, or restriction of the use of your personal information.
You may also have the right to object to certain processing or withdraw consent where processing is based on consent.
If you wish to make a request regarding your personal information, please contact us.
We may need to verify your identity before responding to your request.
Marketing Communications
We may send service-related communications about your reservation or rental.
We will not send marketing emails unless you have consented to receive them or where permitted by applicable law.
If you receive marketing communications from us, you may unsubscribe or contact us to stop receiving them.
Children’s Privacy
Our services are intended for adults who are legally able to make reservations and rent vehicles.
We do not knowingly collect personal information directly from children without appropriate consent from a parent or guardian.
Third-Party Websites and Services
This website may contain links to third-party websites or services, including Stripe, maps, accommodations, campsites, restaurants, and tourist attractions.
We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before using them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or the handling of your personal information, please contact us.
PureFlat Co., Ltd.
4957-1 Nyuno, Kouchi-cho, Higashihiroshima, Hiroshima 739-2208, Japan
Phone: +81-82-437-1970