Cancellation Policy
Last updated: July 28, 2026
This Cancellation Policy applies to RV and campervan reservations made through the booking request form on this website.
By completing payment for a reservation, you agree to this Cancellation Policy and our Terms & Conditions.
How Reservations Are Made
Reservations are made by submitting the booking request form on this website. Submitting the form is a request only and does not secure vehicle availability.
We will check availability and send you a quotation, covering the rental fee and any optional extras you have selected, with a secure payment link by email.
A reservation is confirmed only after payment has been completed in full and we have issued a booking confirmation by email.
Cancellation Fees
Cancellation fees are based on the date we receive your cancellation request, and are calculated on the total rental fee shown in your booking confirmation.
The following cancellation fees apply unless your booking confirmation states otherwise:
- 14 days or more before the rental start date: Free cancellation
- 4 to 13 days before the rental start date: 50% of the total rental fee
- 3 days or fewer before the rental start date, or no-show: 100% of the total rental fee
Please review these conditions carefully before completing payment.
How to Cancel Your Reservation
To cancel your reservation, please email us as soon as possible. Please include your name and rental dates.
Your cancellation takes effect on the date we receive your email.
Your cancellation is not complete until we have confirmed it to you in writing.
No-Show
If you do not arrive at the scheduled pickup time and do not contact us, your reservation may be treated as a no-show.
In the case of a no-show, no refund may be provided.
Late Arrival
If you are delayed, please contact us as soon as possible.
We will do our best to support you, but late arrival may shorten your rental time. No refund may be provided for unused rental time caused by late arrival.
If your delay makes it impossible to complete the pickup procedure, the reservation may be treated as a cancellation or no-show.
Changes to Your Reservation
If you need to change your rental dates, vehicle, pickup time, return time, or other booking details, please contact us as early as possible.
Changes are subject to vehicle availability and may not always be possible.
If the change results in a higher rental fee, additional payment may be required. If the change results in a lower rental fee, a refund may not be available depending on the timing and booking conditions.
Shortening the Rental Period
If you return the vehicle earlier than the scheduled return date or time, no refund may be provided for the unused rental period.
Cancellation Due to Missing or Invalid Driving Documents
All drivers must bring the required original driving documents that allow them to drive in Japan.
If you arrive without the required valid documents, we may not be able to rent the vehicle to you.
In this case, the reservation may be treated as a cancellation on the rental start date, and cancellation fees may apply.
Please check our “Driving in Japan” page before booking.
Cancellation Due to Flight Delays or Travel Delays
If your flight, train, bus, or other travel arrangement is delayed, please contact us as soon as possible.
We will do our best to adjust the pickup time when possible, but we cannot guarantee availability outside the scheduled pickup time.
Cancellation fees may still apply even if the delay is caused by transportation issues.
Cancellation Due to Weather
Reservations are not automatically cancelled due to rain or normal weather conditions.
If severe weather, natural disasters, road closures, flight cancellations, or other unavoidable circumstances make the rental unsafe or impossible, we will discuss the available options with you.
Depending on the situation, we may offer a change of date, credit, partial refund, or cancellation. The final decision will be made based on safety, vehicle availability, and booking conditions.
Cancellation by Us
We may cancel a reservation if we determine that the rental cannot be provided safely or properly.
This may include, but is not limited to, vehicle breakdown, accident, severe weather, natural disaster, road closure, incorrect booking information, invalid driving documents, or violation of our Terms & Conditions.
If we cancel your reservation due to reasons within our control, we will offer a refund, date change, or alternative option where possible.
We are not responsible for additional travel costs, accommodation costs, transportation costs, or other indirect losses unless required by applicable law.
Refunds
Where a refund is due, it will be returned to the card used for payment. Refunds are processed through Stripe, our payment provider.
Please note that it may take several business days for the refund to appear on your account, depending on your card issuer or bank.
Transaction fees, currency exchange differences, bank fees, or payment processing fees may not be refundable.
Force Majeure
We are not responsible for cancellations, delays, or service interruptions caused by events beyond our reasonable control.
These events may include natural disasters, severe weather, road closures, government restrictions, strikes, accidents, epidemics, system failures, or other unavoidable circumstances.
In such cases, we will do our best to provide reasonable support, but refunds or changes will depend on the situation and booking conditions.
Please Contact Us Early
If you need to cancel or change your reservation, please contact us as early as possible.
Early communication gives us the best chance to help you adjust your travel plan.
Contact Us
If you have any questions about this Cancellation Policy, please contact us.
PureFlat Co., Ltd.
4957-1 Nyuno, Kouchi-cho, Higashihiroshima, Hiroshima 739-2208, Japan
Phone: +81-82-437-1970